Frequently Asked Questions
We are always here to help. If you can’t find your answer, reach out to hello@tryeterna.com.
How do I access my account if my Membership email address is not being recognized?
This issue usually arises when an account hasn’t been activated yet. When signing up for Membership, an account activation email should have been sent right away. Once locating that email, you should be able to activate your account immediately. Please reach out to concierge if this issue continues to persist. We’re eager to help!
How do I access my benefits once I've signed up?
Sign up or log in through the account page using the same email address at checkout.
Once you’ve signed in, your perks will automatically apply: 20% off sets, free shipping, member-only products, etc.
Do I need to have an account to access membership?
Yes. Once you sign up, you’ll be prompted to create an account (if you don’t already have one), which will grant you access to all your Member perks.
Can I buy multiple memberships?
No. But we love your enthusiasm.
How can I cancel my membership?
Please reach out to hello@tryeterna.com for support. We can help ensure that your Membership does not automatically renew after your first year ends. There are no termination fees or hidden costs to cancel, but we do not provide refunds or credits, including partially used billing periods.
Is the membership fee a recurring charge?
Yes. Members pay $96 once a year to access all membership benefits. If you do not cancel upon the end of the first year, the cycle will automatically renew and you will be charged again.
How do I access my free shipping benefit?
Free shipping is automatically applied at checkout. No code needed. Fresh produce items are available only by Local Delivery.
How do I redeem my free seasonal gift?
Once you're signed in to your account, you can add your gift to your order directly from your basket. Each season, we will offer members a new gift with purchase. You can only redeem your gift once per quarter. When we switch our seasonal gift, the prompt to add your gift will reappear in your basket.
How do I receive 20% off sets?
20% off will automatically apply to eligible products. No code needed.
